Client Insights Manager

Drips • Cleveland, OH

2d • Remote

About The Position

As Client Insights Manager, you will be the platform expert on the Client Success team. You will own campaign setup and performance analysis, run A/B tests that shape client strategy, and provide Client Success Managers with the data and operational support they need to keep clients growing.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 2–4 years of experience in analytics, campaign management, or a client-facing operations role.
• Working knowledge of Salesforce, Tableau, and data analysis tools.
• Strong analytical skills, with the ability to turn data into clear recommendations for non-technical audiences.
• Excellent written and verbal communication.
• Strong organization and attention to detail, with the ability to manage multiple projects at once.
• Self-direction and accountability in a fully remote environment.

Nice To Haves

• Experience designing and interpreting A/B or multivariate tests.
• Familiarity with knowledge-base tools such as HelpJuice.

Responsibilities

• Set up campaigns and analyze their performance, reviewing key metrics to identify and act on optimization opportunities.
• Design, run, and analyze A/B tests, and present findings clearly to internal teams and clients.
• Support Client Success Managers by resolving operational issues quickly and escalating when needed.
• Keep client performance documentation accurate and current in Salesforce, Tableau, and HelpJuice.
• Contribute to internal and external performance reporting.
• Partner with Production on campaign setup, testing, and performance validation.
• Help improve processes and document best practices as the team scales.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level