Client Insights Manager

Drips • Cleveland, OH

1d • Remote

About The Position

The Client Insights Manager is the platform expert on the Client Success team, owning campaign setup and performance analysis, running A/B tests that inform client strategy, and providing Client Success Managers with data and operational support to help clients grow. The role also contributes to reporting, campaign validation, and process improvement.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 2–4 years of experience in analytics, campaign management, or a client-facing operations role.
• Working knowledge of Salesforce, Tableau, and data analysis tools.
• Strong analytical skills and ability to turn data into clear recommendations for non-technical audiences.
• Excellent written and verbal communication.
• Strong organization and attention to detail, with the ability to manage multiple projects at once.
• Self-direction and accountability in a fully remote environment.

Nice To Haves

• Experience designing and interpreting A/B or multivariate tests.
• Familiarity with knowledge-base tools such as HelpJuice.

Responsibilities

• Set up campaigns and analyze performance, reviewing key metrics to identify and act on optimization opportunities.
• Design, run, and analyze A/B tests, and present findings clearly to internal teams and clients.
• Support Client Success Managers by resolving operational issues quickly and escalating when needed.
• Maintain accurate, current client performance documentation in Salesforce, Tableau, and HelpJuice.
• Contribute to internal and external performance reporting.
• Partner with Production on campaign setup, testing, and performance validation.
• Help improve processes and document best practices as the team scales.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager