Associate Client Manager - Insights

NielsenIQ•Chicago, IL

2d•Remote

About The Position

NIQ is seeking an Associate Client Manager to join its Industry Insights team. This US-based remote role, with a preference for candidates in the Chicago area, supports clients’ informed business decisions by delivering analysis and insights on industries, markets, and consumers using NIQ data and tools in accordance with NIQ standards. The role is responsible for strong execution of the Service Model and for guiding and coaching junior team members. The Associate Client Manager uses NIQ tools and metrics to address client business questions, works with CS Insights and Account Leads to improve the customer experience, and turns data into clear stories, actionable recommendations, and impactful presentations. The role also identifies revenue leads, partners with AD to develop revenue opportunities, leads thought leadership projects and business-unit initiatives, and supports peers and junior colleagues. Client briefing responsibilities include confirming that briefing forms are complete and probing clients to understand their underlying issues.

Requirements

At least 3 years of industry experience in the CPG industry and/or related sales, category management, or market research.
Proficiency in pulling, analyzing, and incorporating NIQ data sources relevant to clients, such as RMS, Homescan, Omni, and Spectra.
Proficiency in using Discover and helping diminish or eliminate client concerns and roadblocks to drive usage.
Ability to coach others in data analysis and use of NIQ tools.
Strong analytical ability and excellent numerical skills.
Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
Excellent written and spoken English.
Digital savvy and able to learn concepts, tools, and analyses quickly.
Curiosity and interest in building data-based stories to answer questions.

Nice To Haves

Prior experience with NIQ or similar analytics solutions, including POS/Panel Data.
Master’s degree.

Responsibilities

Use NIQ tools and metrics to help solve clients’ business questions.
Work with CS Insights and Account Leads to transform the customer experience.
Independently respond to field business questions during briefing sessions and develop analytical outlines that combine multiple NIQ solutions into a cohesive story.
Simplify and visualize data, translating it into compelling client stories with insightful callouts and actionable recommendations.
Prepare and present insights and recommendations at the Academy Silver graduate level, using SCQA and AP efficiently.
Drive customer satisfaction by delivering relevant and impactful analysis and insights.
Identify revenue leads independently and partner with AD to convert them into revenue opportunities.
Execute the Service Model strongly and take initiative to remove roadblocks.
Lead by example and guide and coach junior members, including supporting them with client briefings and data analysis using NIQ tools.
Champion an initiative within the business unit, guide peers in that area, and deliver against its KPI.
Lead Thought Leadership Projects.
Ensure client briefings are received with all areas of the briefing form completed, and ask questions to understand the client’s real issue.

Benefits

Comprehensive healthcare plan, including medical, prescription, dental, and vision coverage.
Flexible spending accounts and a Health Savings Account, including company contributions.
Life and AD&D insurance.
401(k) retirement plan with company matching contributions.
Disability insurance.
Tuition reimbursement and education support.
Discretionary paid time off program and 11 paid holidays.
Flexible working environment.
Volunteer time off.
LinkedIn Learning.
Employee Assistance Program (EAP).
May be eligible for a sales-based incentive or performance-based bonus.
Industry-leading parental leave.