Director Client Insights
About The Position
Circana is seeking a Director, Client Insights to support its expanding partnership with a fast-growing U.S. food and beverage brand. The role engages client stakeholders, delivers insight-led solutions across the client’s brand and category portfolio, and serves as a strategic extension of the client’s Category Management team. This high-visibility position focuses on building strategic client relationships, using data-driven insights to shape a point of view, and owning outcomes. The position combines client growth and sales responsibilities with advanced analytics and client service. The Director translates complex data into actionable recommendations, leads sales processes, collaborates with internal teams, and supports client satisfaction and business growth. The role also serves as the primary client service contact, maintains data accuracy across tools and deliverables, and contributes to improving workflows and the overall client experience. The position is based in the New York City or Dallas/Frisco, Texas office and requires onsite work four days per week.
Requirements
- Bachelor’s degree.
- At least 7 years of progressive business experience and a strong understanding of manufacturer and retailer issues, gained in a retailer, consumer packaged goods, or manufacturer environment.
- Experience working with syndicated data, analytics, and category management.
- At least 5 years of experience working with syndicated data, analytics, category management, or related CPG insights roles, including experience with POS, consumer panel, or syndicated data sources.
- Sales experience.
- Ability to proactively and concisely tell stories that deliver results for Circana and the client.
Responsibilities
- Identify and pursue opportunities to expand client relationships by aligning Circana’s data and software solutions with the client’s strategic goals.
- Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes.
- Lead end-to-end sales processes, including prospecting, needs assessment, solution development, negotiation, and closing.
- Partner with internal teams, including Client Insights, Product, and Analytics, to deliver integrated solutions and support client success.
- Develop and maintain relationships with client stakeholders, including decision-makers and influencers.
- Stay current on retail, CPG, or general merchandise trends and position Circana as a thought leader and trusted advisor.
- Use Circana platforms, including Unify+, Liquid Data, and Intelligence Suite, to support client engagements and solution delivery.
- Meet or exceed individual and team sales goals through pipeline management and strategic account planning.
- Proactively address client challenges, identify growth opportunities, and deliver consistent value.
- Conceive, manage, and deliver fact-based analyses focused on consumer solutions, providing actionable insights to inform client strategy.
- Serve as the primary client service contact, managing service inquiries, requests, and issue resolution in a timely and effective manner.
- Ensure data accuracy and consistency through regular quality checks and scheduled updates of syndicated and custom tools and deliverables.
- Identify opportunities to improve workflows, tools, training, and the overall client experience.
Benefits
- Paid time off.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k).
- Bonus pay.
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What This Job Offers
Job Type
Full-time
Career Level
Director
