Associate Client Director - Insights
About The Position
NIQ is seeking an Associate Client Director to join its Industry Insights team. This remote role has a preference for candidates in the Chicago area who can occasionally attend onsite meetings and team events. The Associate Client Director leads and develops Client Managers, Associate Client Managers, and Analysts, helping them use NIQ tools and services to analyze data and provide clients with insights into industries, markets, and consumers. The role is accountable for delivering the team’s KPIs and advancing NIQ’s CS Industry Insights mission through thought leadership. The Associate Client Director drives execution of the service model and joint business plans, supports strong client relationships, and helps the team deliver relevant analyses and proactive recommendations. The role also develops the team’s client-probing, briefing, and data-analysis capabilities; manages client expectations and project priorities; and identifies opportunities to generate incremental sales across NIQ’s offerings. The team leader is expected to operate across CPS and RMS, promote a consumer-driven marketing culture, generate CPS leads, and help win back clients with NIQ’s CPS proposition.
Requirements
- At least 7 years of experience in the CPG industry and/or related sales, category management, or market research.
- Strong analytical ability and excellent numerical skills.
- Knowledge of Microsoft Excel, PowerPoint, Google Sheets, and Google Slides.
- Excellent written and spoken English.
- Digital savvy.
- Ability to learn concepts, tools, and analyses quickly.
- Ability to incorporate deep industry knowledge and thought leadership into analyses.
- Proficiency in pulling, analyzing, and incorporating relevant NIQ data sources, such as RMS, Homescan, Omni, and Spectra.
- Proficiency in using Discover and helping address client concerns and roadblocks to drive usage.
- Ability to coach others in data analysis and use of NIQ tools.
Nice To Haves
- Prior experience with NielsenIQ or similar analytics solutions, including POS or panel data.
Responsibilities
- Own the CS Industry Insights mission for the team through delivery of thought leadership.
- Ensure the team meets relevant KPIs and success metrics.
- Drive execution of the service model and joint business plans (JBPs).
- Ensure team members complete the Academy on time and successfully, develop probing skills, and deliver insights in accordance with Academy learnings.
- Guide and coach the team in selecting and visualizing relevant data and creating strategically impactful presentations with insights and proactive recommendations.
- Guide the team in managing client expectations, project scoping, prioritization, time management, and adherence to JBP priorities.
- Demonstrate and develop the team’s question-probing skills to uncover clients’ most important business questions.
- Identify, create, and convert opportunities for incremental sales through strong client relationships and knowledge of NIQ’s products, services, and incremental offerings.
- Ensure client briefings are complete, clear, and supported by probing for clarity; hold the team accountable for high-quality briefing forms.
- Partner proactively with senior stakeholders to prevent and remove roadblocks.
- Drive customer satisfaction by ensuring delivery of high-quality analyses and relevant, impactful insights.
- Lead across CPS and RMS and demonstrate a consumer-driven marketing culture.
- Probe and encourage clients to explore additional business questions related to consumer behavior.
- Generate CPS leads, including upsell contracts, ad-hoc work, and CAS.
- Persuade win-back clients to adopt NIQ’s CPS proposition.
Benefits
- Comprehensive healthcare plan, including medical, prescription, dental, and vision coverage.
- Flexible spending accounts and Health Savings Account, including company contributions.
- Life and AD&D insurance.
- 401(k) retirement plan with company matching contributions.
- Disability insurance.
- Tuition reimbursement.
- Discretionary paid time off program and 11 paid holidays.
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee Assistance Program (EAP).
- The role may be eligible for a sales-based incentive or performance-based bonus.
- Industry-leading parental leave.
- Education support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
