Client Human Resources Business Partner III

ADP•Los Angeles, CA

13h•Hybrid

About The Position

ADP is hiring a Human Resources Consultant to support an external client territory in the Downtown Los Angeles, Beverly Hills, and Burbank, California area. In this role, you will serve as a trusted advisor to ADP's largest clients, using HR experience, ADP product expertise, and consulting skills to address complex business challenges and support client satisfaction. You will work with complex products and technologies and help clients understand and use ADP solutions through information, best practices, and training. The role requires building productive relationships with external clients and internal partners, communicating clearly by phone and in writing, and managing changing priorities and a varied flow of client questions. You will work independently to resolve issues, follow up promptly, and share recommendations and expertise with clients, ADP leadership, and less experienced colleagues.

Requirements

Must be located in the Downtown Los Angeles, Beverly Hills, Burbank, California area, or surrounding area, to manage an external client territory or book of business there.
At least 5–8 years of professional consulting experience, or equivalent experience as a practitioner in a systems-related organization.
At least 5–8 years of experience in a customer service or human resources environment, with a proven ability to produce positive results.
Strong relationship-building skills with external clients and internal partners.
Clear, professional communication skills, both over the phone and in writing.
Ability to set priorities, organize work, multitask, adapt to changing direction, and provide prompt follow-up.
High ethical standards and commitment to integrity.

Nice To Haves

HR certification, or willingness to pursue certification in the first year.

Responsibilities

Research, troubleshoot, and independently resolve client issues involving complex products and technologies.
Serve as an HR expert to ADP's largest clients and take a broad perspective in identifying solutions.
Proactively provide clients with information, best practices, and training on ADP solutions.
Communicate with clients using HR knowledge, ADP product expertise, and strong interpersonal skills to resolve issues and exceed expectations.
Set priorities, organize work, multitask, adapt to changing direction, and provide prompt follow-up.
Interpret internal or external business issues and recommend solutions and best practices to ADP leadership and clients.
Share knowledge and best practices with less experienced ADP Consultants and Specialists.