Client Human Resources Business Partner II

ADP • Norfolk, VA

16h • Hybrid

About The Position

ADP is hiring a Client Human Resources Business Partner II to serve as a trusted advisor to clients. The role uses HR experience, ADP product expertise, and consulting skills to address clients’ business challenges, with a focus on service quality and client satisfaction. The position supports ADP’s largest clients and most complex products and technologies. It involves varied client questions and requires building relationships with external clients and internal partners, communicating clearly by phone and in writing, and working effectively in a fast-paced environment. ADP provides training to support success and continued learning.

Requirements

• At least 3–5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
• At least 3–5 years of experience in a customer service or human resources environment, with a proven ability to produce positive results.
• Strong relationship-building and client communication skills, including clear communication by phone and in writing.
• Ability to work independently, manage priorities and multiple tasks, adapt to changing needs, and provide prompt follow-up.
• A college degree is not required; relevant experience or military experience may be acceptable.

Nice To Haves

• SHRM-CP/SCP and/or PHR/SPHR certification is highly preferred.
• High-volume account management experience is highly preferred.

Responsibilities

• Research, troubleshoot, and independently resolve client issues, taking a broad perspective to identify solutions.
• Serve as an HR expert for ADP’s largest clients and support complex products and technologies.
• Proactively provide clients with information, best practices, and training on ADP solutions.
• Communicate with clients using interpersonal skills, HR knowledge, and ADP product knowledge to resolve issues and exceed expectations.
• Set priorities, organize work, multitask, adapt to changing needs, and provide prompt follow-up.
• Interpret internal or external business issues and recommend solutions and best practices to ADP leadership and clients.
• Share knowledge and best practices with less experienced Consultants and Specialists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed