Client Human Resources Business Partner II
About The Position
ADP is hiring a Human Resources Consultant in Tempe, Arizona. In this hybrid role, working three days in the office and two days remotely, you will advise ADP’s largest clients and support complex products and technologies. You will use your HR experience, ADP product expertise, and consulting skills to address clients’ business challenges and provide a high level of client service. The role involves researching and resolving client issues independently, providing proactive information, best practices, and training on ADP solutions, and communicating clearly with clients to set priorities and follow up promptly. You will interpret business issues, recommend solutions to clients and ADP leadership, and share knowledge with less experienced Consultants and Specialists. Success requires building trusted relationships with clients and internal partners, adapting to a changing pace, and maintaining high ethical standards.
Requirements
- At least 3–5 years of professional consulting experience, or equivalent experience as a practitioner in a systems-related organization.
- At least 3–5 years of experience in a customer service or human resources environment, with a proven ability to produce positive results.
- Ability to build relationships with external clients and internal partners.
- Clear written and verbal communication skills and a professional approach to building client rapport and trust.
- A college degree is not required; equivalent experience or military experience may be considered.
Nice To Haves
- HR certification, or willingness to pursue one during the first year.
- A college degree is considered beneficial but is not required.
Responsibilities
- Research, troubleshoot, and independently resolve client issues involving complex ADP products and technologies.
- Proactively provide clients with information, best practices, and training on ADP solutions.
- Communicate with clients using HR knowledge, ADP product expertise, and strong interpersonal skills to resolve issues and exceed expectations.
- Set priorities, organize work, multitask, adapt to changing needs, and provide prompt follow-up.
- Interpret internal or external business issues and recommend solutions and best practices to ADP leadership and clients.
- Share knowledge and best practices with less experienced Consultants and Specialists.
Benefits
- Best-in-class benefits starting on Day 1.
- Ongoing training, development, and mentorship opportunities.
- Company-paid time off for volunteering.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
