Fully Remote Client Experience Specialist
About The Position
AO Globe Life is hiring a fully remote Client Experience Specialist to help individuals and families understand and enroll in supplemental benefit options. The role emphasizes personalized, client-centered service, accurate documentation, timely follow-ups, and clear support throughout the enrollment process. Specialists conduct virtual Zoom consultations and build long-term client relationships. The role includes structured training, mentorship, licensing guidance, and ongoing professional development. It is an independent contractor opportunity with commission-based, performance-driven compensation; it is not hourly or salaried. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and are responsible for applicable pre-licensing coursework, examination, and state licensing costs. No prior insurance experience is required.
Requirements
- Be at least 18 years of age and legally eligible to work in the United States.
- Be capable of obtaining the required state Life & Health Insurance License; obtain it before conducting licensed insurance activities.
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
- Have a reliable high-speed internet connection, computer or laptop, and webcam.
- Have a professional remote workspace.
- Be comfortable participating in virtual meetings and using digital tools.
- Be self-motivated, organized, coachable, and able to work independently.
- Have a service-minded, mission-driven attitude and excellent interpersonal and communication abilities.
Nice To Haves
- Customer service or consultative experience is preferred but not required.
Responsibilities
- Walk individuals and families through personalized supplemental benefit options.
- Deliver excellent, client-centered service.
- Handle documentation accurately and complete follow-ups.
- Support clients throughout the enrollment process with clarity and professionalism.
- Participate in continued mentorship and team development.
- Lead virtual Zoom consultations with clients.
- Develop strong, long-term relationships with clients.
- Complete required training and participate in virtual meetings.
Benefits
- Monthly and quarterly bonus potential.
- Growing income through renewals.
- 3% equity opportunity for qualifying team members.
- A path into leadership.
- 100% remote work with flexible hours.
- Weekly pay tied to performance.
- Supportive, people-first team culture.
- Inbound leads only; no cold calling.
- Full licensing and training support.
- Mentorship and ongoing professional development.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
