Client Coordinator (CP) - IHA

Manpower•Charlotte, NC

12d

About The Position

The Client Coordinator is an integral member of the Client Dedicated Service team, supporting Manpower service delivery and helping provide clients and talent with a seamless, positive experience. The role manages order receipt and processing, I-9 verifications, talent management and engagement, client reporting, and data reconciliation. It maintains a proactive focus on safety, compliance, client and talent relationships, and accurate reporting throughout the workday. Daily work includes reviewing staffing needs and assignments, preparing onboarding documents, welcoming and orienting talent, providing site-specific safety guidance, and checking in with talent and clients. The coordinator monitors attendance, time entry, performance, and safety; processes orders; prepares and reconciles client reports; and supports payroll and invoicing processes. End-of-day work includes documenting safety incidents or near-misses, resolving administrative items, sharing updates, and preparing for the next day.

Requirements

At least 1 year of experience in administration, customer service, retail, sales, or another fast-paced environment.
High school diploma or equivalent.
Proficiency with desktop digital tools, including MS Word, workforce management systems, Excel, and Outlook.

Nice To Haves

Experience with talent onboarding, management, and payroll processes.
Knowledge of I-9 verification and workforce-management legal compliance.
Customer service orientation and ability to develop and retain business relationships.
Bachelor’s degree.
Previous experience in recruiting or workforce solutions.
Ability to leverage AI-enabled tools, technologies, and digital solutions consistent with organizational policies and role requirements, using appropriate human judgment, accountability, and ethical considerations.

Responsibilities

Review client orders, workforce needs, talent assignments, and client-specific requirements.
Prepare documentation and schedules for onboarding, including I-9 forms and identification.
Welcome new talent, verify documents, provide site and safety orientation, and guide talent to their departments.
Check in with talent about their experience, tasks, questions, and safety concerns.
Communicate talent attendance and performance updates to clients and respond to client needs.
Conduct safety checks, verify PPE use and compliance with site-specific procedures, and document safety feedback and incidents.
Accurately capture talent and client data, monitor time entry and attendance, and support payroll and invoicing processes.
Prepare, validate, and reconcile client-specific reports, including timesheets, hours, and rates.
Process additional client orders and assign talent as needed.
Address and document performance concerns, safety violations, incidents, and near-misses; collaborate with the safety team or Site Manager to resolve issues.
Complete administrative tasks such as filing safety reports, correcting time-clock records, validating reports, and preparing for the next day.
Provide end-of-day updates to clients and talent and ensure records are reconciled and current.
Use AI-enabled tools, technologies, and digital solutions consistent with organizational policies, applying human judgment, accountability, and ethical considerations.