On-Site Supervisor (CP) - IHA

Manpower•US, Massachusetts, MA

12d•$45,000 - $75,000•Onsite

About The Position

The Onsite Supervisor supports the Onsite Manager in ensuring seamless site operations and successful implementation of the Manpower Service Delivery model at client locations. The role executes daily tasks, ensures compliance, and fosters a positive experience for clients and talent. It serves as a bridge between the Onsite Manager, talent, clients, and leadership, helping maintain operational efficiency and resolve day-to-day challenges. Working under general direction and using the OCE Standardization and Best-Practice Methodology, the Onsite Supervisor applies critical thinking and collaborates with the Onsite Manager or Client Ops Manager to drive site performance. The role has no signing or authorization responsibilities, and collaboration with direct management is required. The position supports operational service delivery, talent engagement and management, client and team collaboration, and administrative compliance. It helps maintain operational excellence and client and talent satisfaction through accurate reporting, talent engagement, proactive problem-solving, mentoring, safety oversight, and compliance activities.

Requirements

At least 2 years of experience in staffing, human resources, or a client-facing operational role.
Proven client-facing experience, preferably in staffing, human resources, or service delivery.
High school diploma or equivalent.
Digital literacy and experience with desktop applications, including MS Suite, SharePoint, Outlook, and Workforce Management Systems.

Nice To Haves

Bachelor’s degree.
Previous experience in a client environment.
Experience managing onsite programs in the staffing or workforce solutions industry.
Experience with payroll and invoicing systems, including validating and cross-referencing payroll data for accuracy.

Responsibilities

Accurately enter and reconcile time-entry, attendance, payroll, and client-invoicing data, ensuring compliance with contractual terms and onboarding requirements.
Prepare and distribute accurate daily, weekly, and monthly client-specific reports.
Process and prioritize client orders, assign talent promptly according to client requirements, and coordinate resource alignment with internal teams.
Check in with new hires, answer questions, provide guidance, and support a smooth onboarding experience.
Monitor and evaluate talent performance, provide constructive feedback, collaborate with the Onsite Manager to resolve performance concerns, and implement and monitor improvement plans.
Promote and enforce workplace safety, document incidents and near-misses, proactively prevent future occurrences, and work with clients to address gaps and improve site safety compliance.
Communicate regularly with the Onsite Manager or Client Ops Manager and client to share operational updates, address concerns, and highlight successes.
Support management in delegating tasks and aligning the team with service delivery goals; mentor and guide talent and support completion of training and other responsibilities.
Complete wrap-up administration, including safety reports, time-clock corrections, and validation of client and talent reports.
Assist with quarterly compliance audits of contracts, onboarding requirements, and Standard Operating Procedures using OCE templates.