Client Coordinator (CP)

Manpower•Newark, DE

About The Position

The Client Coordinator is an integral member of the Client Dedicated Service team, supporting the Manpower Service Delivery process and helping provide clients and talent with a seamless, positive experience. The role manages tasks including receiving and processing orders, completing I-9 verifications, supporting talent management and engagement, preparing client reports, and reconciling data. The position focuses on talent management and engagement, service delivery, customer service and relationship building, and administrative support. The coordinator reviews workforce needs and new staffing orders, prepares onboarding materials, verifies talent documents, and welcomes new talent. They provide site orientation, including safety procedures, emergency exits, and equipment use, and guide talent through their assigned departments. They check in with talent, communicate attendance and performance updates to clients, and help address immediate issues. Throughout the day, the coordinator captures and reconciles workforce and client data, including time entry, attendance, payroll, invoicing, timesheets, hours, and rates. They prepare client-specific reports, process additional orders, and support talent at check-out. Administrative wrap-up includes maintaining records, correcting time-clock entries, validating reports, documenting safety incidents or near-misses, and coordinating with the safety team or Site Manager as needed. A proactive focus on safety, compliance, service, and client and talent relationships is central to the role.

Requirements

At least 1 year of experience in administration, customer service, retail, sales, and/or another fast-paced environment.
High school diploma or equivalent.
Proficiency with desktop digital tools, including MS Word, workforce management systems, Excel, and Outlook.

Nice To Haves

Experience with talent onboarding, management, and payroll processes.
Knowledge of I-9 verification and legal compliance related to workforce management.
Customer-service orientation and a focus on developing and retaining business relationships.
Bachelor’s degree.
Previous experience in recruiting or workforce solutions.

Responsibilities

Review client workforce needs, new staffing orders, talent assignments, and client-specific requirements.
Prepare onboarding documentation and schedules, verify talent documents, and complete I-9 verification tasks.
Welcome new talent, provide site and safety orientation, guide them to their departments, and introduce them to key personnel.
Check in with talent about their experience, work, and safety concerns, and provide support throughout the day and at shift end.
Communicate talent attendance and performance updates to clients and address immediate client needs or issues.
Conduct safety checks, reinforce PPE use and site rules, and record safety feedback, incidents, and near-misses.
Capture and maintain accurate talent and client data, including time entry, attendance, payroll, and invoicing information.
Prepare client-specific reports and reconcile timesheets, hours, rates, and related data.
Process additional client orders and coordinate talent assignments.
Complete administrative wrap-up, including filing safety reports, correcting time-clock entries, validating reports, and preparing for the next day.
Coordinate with the safety team or Site Manager to resolve safety issues and address preventable hazards.
Provide end-of-day updates to clients and ensure records and data are reconciled for the next day.