Client Concierge - Receptionist

AMERICAS REHAB CAMPUSES LLC•Tucson, AZ

3d•Onsite

About The Position

The Evening Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism.

Requirements

High School Diploma or Equivalent required
Basic computer skills (Microsoft Office, email, scheduling systems)
Understanding of confidentiality and privacy laws (HIPAA knowledge preferred)
Reliable, punctual, and able to work independently
CPR/FA Certification – to be obtained within first 30 days
Fingerprint Clearance Card – have current card or show proof of applying within 7 days from hire date
Handle with Care – to be obtained within first 30 days
Successful clearance of pre-employment criminal/county/state background check
Successful clearance of pre-employment drug and alcohol testing
Successful clearance of TB PPD testing upon hire and annual screening of TB symptoms
Attending clinical oversight with BHP once every 2 weeks worked for a minimum of 2 sessions per month.

Nice To Haves

Additional administrative or healthcare experience preferred
Previous receptionist, front desk, or customer service experience strongly preferred
Strong communication and interpersonal skills
Ability to remain calm and professional in high-stress situations
Minimum two (2) years of experience in related field preferred

Responsibilities

Greet and check in visitors, clients, and vendors in a courteous and professional manner
Answer and direct incoming phone calls, including crisis or after-hours inquiries
Monitor facility entry points to ensure safety, security, and compliance with visitation policies
Verify visitor credentials and maintain accurate visitor logs
Provide general information about the facility while maintaining strict confidentiality (HIPAA compliance)
Support admissions team by collecting basic client information and notifying appropriate staff of arrivals
Respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals
Perform administrative tasks such as filing, data entry, and organizing paperwork
Coordinate communication between departments during evening hours
Maintain cleanliness and organization of the reception area
Assist with light clerical duties as needed