Client Care Worker/Customer Care Worker

Volunteers of American Greater New York•The Bronx, NY

1d•Onsite

About The Position

The Client Care Worker/Customer Care Worker meets the needs of program clients and encourages their participation in services that support successful graduation to independent living. The role includes engaging clients in services, protecting client rights, promoting the safety of clients and coworkers, transporting clients to appointments, and ensuring adherence to program rules and activities. Cromwell Avenue Safe Haven provides temporary housing, nutritious meals, clean clothing, counseling groups, and case management services to formerly homeless men. The position is located in the Bronx, NY 10452.

Requirements

High school diploma or GED preferred.
One year of relevant experience.
Clean and valid driver’s license preferred.

Nice To Haves

High school diploma or GED.
Clean and valid driver’s license.

Responsibilities

Oversee client participation in daily program activities, monitor observance of client rights, and ensure adherence to program rules and routines.
Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage the access booth, and update the logbook.
Accept new clients in the electronic records database.
Provide customer service while issuing meal cards, mail, medication, lockers, and toiletries.
Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
Provide emergency response, including crisis management, first aid, CPR, and fire response as needed.
Complete incident reports according to the Program Manual and funder guidelines.
Promptly report violations of client rights, client non-compliance with rules and regulations, and criminal activity to the Operations Manager.
Drive agency vehicles to transport clients, if assigned.