Customer Care Worker / Driver

Volunteers of America - Greater New York, Inc.•New York, NY

7d•$22 - $22•Onsite

About The Position

The Customer Care Worker/Driver supports program clients and encourages their participation in services that can lead to successful graduation to independent living. The role includes engaging clients in services, protecting client rights, promoting client and coworker safety, transporting clients to appointments, and ensuring adherence to program rules and activities. The position is based at the Schwartz Men’s Shelter on Wards Island, New York. The shelter operates 24 hours a day, seven days a week, and serves men referred by the New York City Department of Homeless Services.

Requirements

High school diploma or GED preferred.
One year of relevant experience.
Clean and valid driver’s license.
Must maintain agency-authorized driver status.

Nice To Haves

High school diploma or GED.

Responsibilities

Oversee client participation in daily program activities, monitor respect for client rights, and support adherence to program rules and routines.
Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage the access booth, and update the log book.
Accept new clients into the electronic records database.
Provide customer service while issuing meal cards, mail, medication, lockers, and toiletries.
Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
Respond to emergencies, including crisis management, first aid, CPR, and fire response as needed.
Complete incident reports in accordance with the Program Manual and funder guidelines.
Promptly report client-rights violations, client non-compliance with rules and regulations, and criminal activity to the Operations Manager.
Drive agency vehicles to transport clients and staff as assigned.