Client Care Worker/Customer Care Worker

Volunteers of America - Greater New York, Inc.•New York, NY

1d•$22 - $22•Onsite

About The Position

The Client Care Worker/Customer Care Worker meets the needs of program clients and promotes their participation in services to support successful graduation to independent living. The role involves engaging clients in services, protecting client rights, promoting the safety of clients and co-workers, transporting clients to appointments, and ensuring adherence to program rules and activities. The position is based at Cromwell Avenue Safe Haven, which provides temporary housing, nutritious meals, clean clothing, counseling groups, and case management services to formerly homeless men.

Requirements

High school diploma or GED preferred.
One year of relevant experience.
Clean and valid driver's license preferred.

Responsibilities

Oversee client participation in daily program activities, monitor observance of client rights, and ensure adherence to program rules and routines.
Escort clients to appointments; manage bed assignments; collect census data; distribute linens and supplies; manage the access booth; and update the logbook.
Accept new clients in the electronic records database.
Provide customer service while issuing meal cards, mail, medication, lockers, and toiletries.
Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
Provide emergency response, including crisis management, first aid, CPR, and fire response as needed.
Complete incident reports according to the Program Manual and funder guidelines.
Promptly report client-rights violations, client non-compliance with rules and regulations, and criminal activity to the Operations Manager.
Drive agency vehicles to transport clients, if assigned.