Client Care Worker

Volunteers of America - Greater New York, Inc.•New Rochelle, NY

7d•$22 - $22•Onsite

About The Position

The Client Care Worker is a key member of the operations team who, within program and agency procedures, meets clients’ needs and promotes their participation in services that support successful graduation to independent living. The role includes engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments, and supporting adherence to program rules and activities. The position is with Crossroads Residence, a community residence operating since 1991 that houses single men recovering from alcoholism and substance abuse. The role is based in New Rochelle, New York.

Requirements

High school diploma or GED.
One year of relevant experience.

Responsibilities

Oversee client participation in daily program activities and monitor observance of client rights and adherence to program rules and routines.
Accept new clients in the electronic records database.
Issue meal cards, mail, medication, lockers, and toiletries.
Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
Provide optimal customer service.
Provide emergency response, including crisis management, first aid, CPR, and fire response, as needed.
Promptly report violations of client rights, client non-compliance with rules and regulations, and criminal activity to the Operations Manager.
Complete Incident Reports according to the Program Manual and funder guidelines.
Engage clients in services, promote client and co-worker safety, transport clients to appointments, and support client adherence to program activities.