Client Care Worker/Residential Aide

Volunteers of American Greater New York•The Bronx, NY

2d•Onsite

About The Position

The Residential Aide assists clients and guests, ensuring that their requests are met. The role coordinates the non-clinical needs of families and guests by greeting them, managing and maintaining security, and coordinating the operations of the client care team. The Residential Aide orients clients to the program and engages them in services, protects client rights, promotes client and coworker safety, and clarifies facility rules. The position is at Pugsley Hotel Family Shelter in Bronx, NY, which serves families experiencing homelessness.

Requirements

High school degree or GED preferred, with at least two years of relevant experience.
Valid state driver’s license with a safe driving record that meets agency policy preferred.
Ability to communicate professionally, orally and in writing, with Spanish-speaking clients preferred.
CPR/First Aid certification required within 90 days of hire; VOA will cover the cost.
Food Handler's Safety Certification required within 90 days of hire; VOA will cover the cost.

Responsibilities

Supervise front desk staff activities to ensure adherence to policy and procedures.
Ensure proper documentation of front desk activities.
Monitor building safety and make scheduled rounds of assigned areas to safeguard clients and property.
Oversee client participation in daily program activities.
Provide optimal customer service.
Arrange and transport clients to appointments, escort clients to assigned apartments, and distribute linens and supplies.
Drive agency vehicles to transport clients, if assigned.
Accept new clients in the electronic records database.
Provide emergency response, including crisis management, first aid, CPR, and fire response as needed.
Complete Incident Reports as outlined by the Program Manual and funder guidelines.