Client Care Customer Service

Care Partners•Irvine, CA

7d•$21 - $25•Onsite

About The Position

Care Partners At Home is hiring a full-time, onsite Client Care Customer Service team member to support clients, caregivers, and the operations team. The role manages the Client Care Line, handling approximately 80–120 calls daily, and provides responsive, empathetic customer service and administrative support. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., and pays $21–$25 per hour (non-exempt).

Requirements

Fluency in Spanish is required.
Strong verbal and written communication skills.
Proven ability to manage high call volumes professionally and calmly.
High level of empathy, patience, and problem-solving skills.
Proficiency with office software and data-entry systems.
Ability to multitask and work independently and collaboratively in a fast-paced environment.

Nice To Haves

Experience with Alayacare.

Responsibilities

Manage the Client Care Line and handle 80–120 calls daily.
Answer incoming calls promptly and professionally, identify caller needs, address concerns when possible, and provide a high standard of customer service.
Assess and resolve caller issues when appropriate, or escalate and hand them off to the relevant team member or department.
Communicate promptly and professionally with internal team members by email, documenting correspondence to support coordination and follow-up.
Update client and caregiver profiles and schedules in Alayacare in real time.
Coordinate and send monthly birthday cards to clients and caregivers.
Assemble and distribute client information packets for new and existing clients.
Provide administrative support to the operations team, including assistance with special projects as assigned.