Client Service Representative - Primary Care
About The Position
Mount Laurel Animal Hospital is seeking a detail-oriented, customer-focused Client Services Representative to join its Primary Care team. The role provides professional, personalized service in person, by phone, and by email while collaborating with doctors, technicians, and leadership to support a seamless client experience. The position involves greeting clients and pets, answering phones, scheduling appointments, processing check-ins and check-outs, managing medical records, and communicating between clients and the veterinary team in a fast-paced environment. The hospital describes its setting as a working farm campus with animals including longhorns, emus, goats, pigs, and geese. Staff also have access to a stocked breakfast bar and free snacks. Mount Laurel Animal Hospital is privately owned and fast-growing, with more than 400 support staff, Veterinary Technician Specialists in multiple fields, and technology including MRI, CT, and fluoroscopy. The hospital emphasizes professional development, high-quality medicine, nursing support, and a team-centered environment.
Requirements
- At least 1 year of client service experience.
- Strong communication, organizational, and multitasking skills.
- Ability to remain calm and professional in high-stress situations.
- Detail-oriented, punctual, and reliable.
- Positive attitude and strong team-oriented mindset.
- Ability to work independently and collaboratively in a fast-paced environment.
- Professionalism, dependability, accountability, clear and respectful communication, and willingness to learn, accept feedback, and support shared hospital goals.
Nice To Haves
- Veterinary hospital experience is strongly preferred.
- Experience with EzyVet and/or Vet Radar is a plus.
Responsibilities
- Greet clients and patients with compassion, professionalism, and efficiency.
- Manage client check-ins and check-outs, including appointment coordination and scheduling.
- Handle a high volume of multi-line phone calls and respond to client inquiries by phone and email.
- Assist clients with hospital admissions, financial discussions, deposits, and expectations.
- Maintain accurate and up-to-date client and patient records.
- Communicate client needs, concerns, and questions to doctors and support staff.
- Process medical records requests, pet insurance documentation, faxes, and scanned files.
- Support front desk organization, cleanliness, and the overall hospital appearance.
- Participate in department training, meetings, and continuing education opportunities.
- Assist Primary Care management as directed.
- Collaborate with team members to provide a positive, efficient client experience.
- Follow hospital policies and medical protocols, maintain accurate documentation, and contribute positively to team culture.
Benefits
- Access to a fully stocked breakfast bar and free on-site snacks.
- Professional development and continuing education opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
