Client Care Representative
Benjamin Franklin Plumbing of Bay Area, CA•Novato, CA
•$25 - $27
About The Position
The Client Care Representative answers incoming client telephone calls and assists with the supervision and dispatching of scheduled service and maintenance calls. The position reports to the Operations Managers. The role requires courteous, pleasant, and effective communication with clients, including promptly answering calls and notifying clients when a Plumber will not arrive within the scheduled time window.
Requirements
- High school diploma or equivalent.
- Above-average verbal and telephone communication skills.
- Good computer software skills.
Nice To Haves
- Prior customer service experience.
- Service Titan experience; preferred but not required.
Responsibilities
- Answer incoming client telephone calls and recognize that these calls shape the client’s first impression of the company.
- Maintain a courteous and pleasant demeanor and communicate effectively with clients.
- Answer each telephone call before the third ring and use the approved company greeting and script.
- Notify clients ahead of time if the Plumber will not arrive at their home within the scheduled time window.
- Call Agreement Membership clients to schedule service appointments when needed to make up for a shortfall of repair calls.
- Assist with the supervision and dispatching of scheduled service and maintenance calls.
Benefits
- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
