Automotive Client Care Representative

Nucar Southern New England•Norwood, MA

About The Position

Nucar Toyota of Norwood is hiring an Automotive Client Care Representative, also known as a Business Development Representative, for its Client Care call center. The role handles inbound and outbound customer communications, builds customer relationships, and supports dealership growth by generating leads and setting appointments. It contributes to customer satisfaction, sales, and service department efficiency, working closely with sales and service teams to provide a seamless customer experience and support dealership profitability.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional, friendly phone manner.
Strong customer service orientation and ability to build relationships.
Ability to manage multiple tasks and prioritize effectively.
Basic computer skills and experience using CRM systems and other dealership software.
Knowledge of sales techniques and ability to handle objections, upsell, and promote dealership offerings.
Attention to detail in recordkeeping and customer follow-up.
Ability to work well with others in a fast-paced environment.

Nice To Haves

Some college education.
Experience in the automotive industry or a similar customer-facing role.
Prior experience in sales, marketing, or customer service.

Responsibilities

Handle inbound and outbound calls, emails, and text inquiries about vehicle sales and services.
Qualify leads by gathering customer information and identifying customer needs.
Follow up on web inquiries, social media interactions, and prior customer interactions to generate business opportunities.
Schedule sales appointments and communicate them to the appropriate departments.
Confirm appointments and follow up in a timely manner.
Address customer questions, concerns, and inquiries professionally and promptly.
Resolve customer issues or escalate them to appropriate team members.
Use CRM software to log and track customer interactions and leads.
Maintain accurate customer information in the dealership database.
Coordinate with sales and service departments on lead handoffs and customer follow-ups.
Communicate customer needs and preferences to relevant teams.
Assist with marketing campaigns by contacting previous customers, promoting special offers, and driving dealership traffic.
Follow up with unsold showroom traffic, service customers, and internet leads.