Client Care Center Representative

Mobility Works • Richfield, OH

6h • $18 - $21

About The Position

MobilityWorks is seeking a Rental Client Care Center Representative to support its rental operations and customer service. The role manages rental inquiries and appointments, coordinates vehicle availability and preparation, works with internal departments and store locations, and helps assess location needs based on wait lists and vehicle utilization. The position offers regular business hours, Monday through Friday, from 8 a.m. to 5 p.m.

Requirements

• Highly effective communication skills and a compelling phone presence.
• Strong customer service mentality.
• Proficiency with Customer Relationship Management software and integrated phone systems.

Nice To Haves

• At least 2–3 years of rental experience is preferred.
• Familiarity with an automotive call center is helpful but not required.

Responsibilities

• Manage inbound and outbound rental appointments, internet leads, and internally generated customer opportunities.
• Answer incoming calls from the queue professionally and courteously.
• Work with the National Rental Manager to arrange transport of rental vehicles to and from stores so the appropriate vehicle is available to customers.
• Schedule vehicle preparation for rentals when necessary, including washing, vacuuming, and equipment checks.
• Work with sales and service departments to schedule as needed.
• Communicate with assigned locations about upcoming reservations.
• Assist in analyzing location needs based on wait lists and utilization.

Benefits

• Medical, dental, and vision insurance plans.
• Flexible Spending Accounts.
• Eight paid holidays, Personal Time Off, and Social Responsibility Time.
• Employer-paid tuition reimbursement program, Employee Assistance Program, life insurance, and disability insurance.
• Employee Wellness Program.
• 401(k) retirement plan options.
• Competitive compensation packages.
• Work-life balance with regular 8 a.m.–5 p.m. hours, Monday through Friday, and no weekends or late nights.
• Team-centered environment and a rewarding experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed