Veterinary Client Care Representative
About The Position
As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us. You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care. Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.
Requirements
- High School Diploma/GED or equivalent required
- At least two years of customer service experience in an animal hospital
- Proficient with veterinary terminology and protocols
- Manage cash handling and financial transactions
- Open availability and ability to work on weekends as we are open seven days a week (we offer 4 day, 10 hour shifts)
- Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
- Ability to multi-task and attend to multi-line phone systems and veterinary programs
- Proficient in handling high volume, high stress cases while maintaining professionalism
- Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
- Maintaining any required documents or medical records
- Upholding rigorous hospital standards for cleanliness and organization
- Accurately handle deposits and financial transactions from clients
- Accurately educate clients on veterinary services and best practices for animal care
Nice To Haves
- Experience with EzyVet is highly valued
Responsibilities
- Warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
- Skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
- Masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
- Promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
- Maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.
- Manage cash handling and financial transactions.
- Educate clients on veterinary services and best practices for animal care.
Benefits
- Health, dental, and vision insurance
- 401k with company match
- Continuing education and professional development support
- PTO
- Mental health assistance
- Employee discounts on services
- Scrub allowance
- Referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
