Client Care and Sales Representative

The Aqua Life Swim Academy

3d•Remote

About The Position

Aqua Life Swim Academy is hiring a fully remote Client Care and Sales Representative for a fast-paced, phone-heavy role serving families interested in swim lessons. The position handles a high volume of inbound and outbound calls, emails, and online inquiries; identifies client needs; recommends swim programs; and converts inquiries into registrations. The representative also follows up on incomplete registrations and warm leads, manages client accounts and schedule changes, answers general questions, records interactions in the CRM, and coordinates with operations to support a smooth client experience. The schedule is Sunday through Thursday, 9:00 AM to 5:00 PM. The role offers warm inbound inquiries rather than cold calling, defined systems and scripts, team support, and an opportunity for advancement.

Requirements

Very strong verbal and written communication skills.
Comfort handling back-to-back calls and inquiries.
Attention to detail and accurate data entry.
Ability to work Sunday through Thursday, 9:00 AM to 5:00 PM.

Nice To Haves

Experience in call-center, client care, or sales roles.

Responsibilities

Handle a high volume of outbound and inbound calls, emails, and online inquiries.
Speak with clients, assess their needs, and recommend appropriate swim programs.
Convert inquiries into registrations clearly and professionally.
Follow up on incomplete registrations and warm leads.
Manage client accounts, schedule changes, and general questions.
Accurately document interactions in the CRM, including GoHighLevel and Google Workspace.
Work closely with operations to ensure a smooth client experience.