Customer Service Representative- Customer Care

New Horizons In-Home Care•Eugene, OR

4d•Onsite

About The Position

New Horizons In-Home Care is hiring a Customer Service Representative for its Customer Care team. This is an in-person, people-focused role at an in-home care company. The representative provides a welcoming first impression to callers, handles a high volume of incoming calls, and supports clients, caregivers, scheduling staff, and others with information and coordination. The schedule is Sunday through Wednesday, 8:00 AM to 6:30 PM. The role requires a high school diploma or GED and at least six months of administrative experience. Candidates should have strong communication, computer, and typing skills and be able to multitask, stay calm, and work as part of a team in a fast-paced environment.

Requirements

High school diploma or GED.
At least six months of administrative experience.
Strong communication skills.
Proficient computer and typing skills.
Ability to multitask, remain calm, and be a team player in a fast-paced environment while maintaining attention to detail.
Warm, energetic personality and enjoyment of connecting with people.

Nice To Haves

Preferred knowledge of in-home care or the healthcare field.

Responsibilities

Deliver a warm first impression for callers.
Handle and direct a high volume of incoming calls.
Assist clients with schedule changes.
Assist caregivers with timekeeping issues or driving directions.
Support Scheduling with caregiver or client notifications.
Receive and process calls from potential clients, care providers, family members, hospital staff, and other medical professionals.
Maintain excellent documentation and records.