Customer Care Representative

The Armstrong Company • Madison, MS

9d • $18 - $20

About The Position

The Customer Care Representative is the first point of contact for customers interested in Armstrong products and services. The role creates qualified new business appointments in QTG (Quotes-To-Go) for the field sales force and, when appropriate, sells local COD (Cash on Delivery) household goods products over the phone.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a customer service or customer care role.
• Excellent verbal and written communication skills.
• Excellent teamwork and interpersonal skills.
• Strong customer service orientation.
• Ability to demonstrate initiative and work with minimum supervision.
• Ability to prioritize and reprioritize as situations and needs change throughout the workday.
• Ability to multitask and organize workflow to manage daily responsibilities.
• Detail-oriented with strong presentation skills.
• Excellent computer skills and proficiency in Microsoft Office, including Excel, Word, and Outlook.

Nice To Haves

• Associate or bachelor's degree from a four-year college or university.
• In-home visual surveying background in the household industry.

Responsibilities

• Handle inbound sales lead calls and convert calls into appointments or sales.
• Research and qualify prospects using phone and internet to ensure leads passed to field sales meet minimum criteria and are sales worthy.
• Identify prospect needs and set appointments for COD household goods sales, or sell local opportunities over the phone using MoveEasy estimation software.
• Facilitate virtual surveying.
• Follow up on outbound sales leads, including iLead and web-lead customers.
• Communicate with local agency coordination and operations staff to support customer needs and inquiries.
• Use electronic and print collateral to support business opportunities.
• Use technology to track sales efforts.
• Support inbound communications and determine the appropriate course of action based on the call type or inquiry.
• Perform other duties as assigned by the Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED