Customer Care Representative

Sutherland

3d • Remote

About The Position

Sutherland is seeking Customer Service Representatives to deliver exceptional service and solutions to customers through inbound calls and chat. Representatives work with leading technologies and systems and receive support from a dedicated team of leaders and peers. The posting lists hourly wages, benefits, paid training, paid time off, advancement opportunities, rewards and recognition, employee discounts, and health and wellness programs. Applicants must live in Canada and be authorized to work there. The role includes work-from-home requirements for internet connectivity and a suitable workspace.

Requirements

• Strong communication and active listening skills.
• Ability to use probing questions to resolve customer issues.
• Strong attention to detail and ability to multitask effectively.
• High school diploma or GED.
• PC familiarity, strong keyboard skills, and basic MS Office knowledge.
• For work from home: internet access of at least 2 Mbps upload and 10 Mbps download, with a hardwired connection; wireless and satellite internet providers are not compatible.
• For work from home: a quiet, distraction-free, secure workspace.
• Must live in Canada and be authorized to work in Canada.

Nice To Haves

• An Associate's degree is a plus.

Responsibilities

• Handle customer calls involving service requests, billing questions, energy conservation advice, and other topics effectively and efficiently.
• Use communication, active listening, and probing questions to resolve customer issues.
• Manage multiple tasks while maintaining attention to detail.

Benefits

• Medical, dental, and vision benefits
• Paid training
• PTO
• Advancement opportunities
• Monthly rewards and recognition programs
• Employee discounts
• Health and wellness programs, including a personal trainer dedicated to Sutherland

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED