Customer Care Representative

Omnimax Careers • Phoenix, AZ

8d

About The Position

The Customer Care Representative is the primary point of contact for customers and supports order management, customer communication, and account support in an industrial manufacturing environment. The role works with sales, production, operations, inventory, and logistics teams to process orders accurately, provide timely delivery updates, coordinate shipments, and deliver responsive customer service. This is not a call center position. The role also provides general office support, including greeting visitors and assisting with day-to-day administrative needs. The position is full-time and may require overtime, including nights and weekends.

Requirements

• High school diploma or GED required.
• Minimum 3–5 years of customer service, order management, account support, or customer operations experience.
• Experience supporting B2B customers in manufacturing, industrial, distribution, construction products, or a related environment.
• Strong customer communication and relationship-building skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Excellent communication skills.
• Proficient problem-solving and multitasking skills, with attention to detail.
• Ability to promote teamwork among peers.
• Ability to answer a high volume of calls and/or emails daily.
• Experience with Oracle, SAP, Salesforce, or similar CRM platforms.
• Intermediate proficiency in Microsoft Office Suite.

Responsibilities

• Process customer orders received through email, EDI systems, and occasional phone inquiries.
• Enter and maintain accurate order information in company ERP systems.
• Respond to customer inquiries about product availability, order status, lead times, shipment schedules, and pricing.
• Proactively communicate order updates, delivery changes, and expected ship dates to customers.
• Coordinate with production, operations, inventory, and shipping teams to meet customer expectations.
• Research and resolve customer inquiries promptly and professionally.
• Maintain accurate customer records and account activity in Oracle, Salesforce, or other business ERP systems.
• Build and maintain positive customer relationships and provide responsive service.
• Assist with general office support, including greeting visitors and day-to-day administrative needs.
• Support continuous improvement efforts to enhance customer satisfaction and operational efficiency.

Benefits

• Medical, dental, and vision insurance plans for employees and dependents
• Health care and dependent flexible spending plans
• Wellness program with diabetes prevention, condition care, preventive care, and annual flu shot
• Free life and AD&D coverage with supplemental coverage options
• Employee assistance programs focused on mental health
• Competitive compensation
• 401(k) retirement savings with employer match
• Paid time off, including vacation, bereavement, jury duty, sick leave, disability, and holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED