Health Care Customer Service Representative

State Collection Service • Houston, TX

6d • Remote

About The Position

State Collection Service is hiring remote Health Care Customer Service Representatives to handle inbound and outbound calls in a high-tech, fast-paced, team-based environment. Representatives resolve general questions about insurance and financial assistance, process payments, and help address billing and payment issues. The role involves following client-specific protocols and applicable laws, responding professionally to patient and account-holder inquiries, and arranging or monitoring payments as appropriate. Remote workers must be based in the United States and reside in one of the listed eligible states. Broadband internet, a hard-wired connection, and specified minimum speeds are required. Cameras must remain on during training and scheduled shifts, except during designated breaks and lunch; after training, camera use is directed by the supervisor or team expectations. Necessary equipment and technical support are provided. Regular evening and Saturday work may be required as business needs dictate.

Requirements

• At least 1 year of experience in a call center or customer service role involving daily contact with the public.
• Ability to work successfully in a fast-paced, deadline-oriented environment.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Flexibility with scheduling and assignments, including regular evening and Saturday work as business needs require.
• Ability to work cooperatively in a team-based environment.
• For remote work: broadband internet (no DSL or dial-up), a hard-wired connection (no Wi-Fi or hotspots), at least 40 Mbps download and 5 Mbps upload, and a camera that can remain on during training and scheduled shifts except for designated breaks and lunch.
• Remote workers must be based in the United States and reside in one of the listed eligible states.

Nice To Haves

• Knowledge of or experience with medical terminology, patient billing, healthcare insurance, or healthcare administration.
• Bilingual ability to support bilingual calls.

Responsibilities

• Make and answer calls on behalf of the client to resolve billing and payment issues, using established work queues and call pools as needed.
• Respond professionally and thoroughly to requests for information from patients and account holders.
• Seek payment or payment arrangements on behalf of the client as appropriate.
• Follow client-specific protocols and policies when performing duties.
• Investigate and respond to client inquiries as needed.
• Enter and monitor payment arrangements.
• Comply with FDCPA, FCRA, HIPAA, and other applicable laws.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) with employer match
• Health savings account and flexible spending accounts
• Paid time off starting at 90 days
• Annual profit sharing
• Seven paid holidays
• Family-friendly events
• Wellness programs and gym reimbursement
• Necessary equipment and technical support provided
• Quarterly performance increases of up to an additional $2.00 per hour during the first 12 months

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed