Customer Care Worker / Driver

Volunteers of American Greater New York•New York, NY

6d•Onsite

About The Position

The Customer Care Worker/Driver supports clients of the Schwartz Men’s Shelter, a men’s shelter operating 24 hours a day, seven days a week. The role meets clients’ needs and promotes their participation in services that support successful graduation to independent living. Responsibilities include engaging clients in services, protecting client rights, promoting client and coworker safety, transporting clients to appointments, and supporting adherence to program rules and activities. The program receives client referrals from the New York City Department of Homeless Services. The position is located on Wards Island, NY 10035.

Requirements

High school diploma or GED preferred.
One year of relevant experience.
Clean and valid driver’s license.
Must maintain agency-authorized driver status.

Responsibilities

Oversee client participation in daily program activities, monitor respect for client rights, and support adherence to program rules and routines.
Escort clients to appointments; manage bed assignments; collect census data; distribute linens and supplies; manage the access booth; and update the log book.
Accept new clients in the electronic records database.
Provide customer service while issuing meal cards, mail, medication, lockers, and toiletries.
Conduct scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
Provide emergency response, including crisis management, first aid, CPR, and fire response, as needed.
Complete incident reports in accordance with the Program Manual and funder guidelines.
Promptly report client-rights violations, client non-compliance with rules and regulations, and criminal activity to the Operations Manager.
Drive agency vehicles to transport clients and staff, as assigned.