Client Care Supervisor

Family Resource Home Care • Grants Pass, OR

6d • $48,000 - $53,000 • Onsite

About The Position

Family Resource Home Care is hiring a Client Care Supervisor (CCS) for its Grants Pass / Medford, Oregon branch. The role focuses on sales, client relationships, and oversight of care plans, working with branch staff to support growth and client well-being. The supervisor assesses prospective clients, develops and presents customized care plans, maintains relationships with clients and families, monitors changing needs, and provides customer service. The schedule is Monday through Friday, 8 AM to 5 PM. Work is approximately 25% in the office and 75% visiting clients.

Requirements

• At least 2 years of experience in sales, marketing, or business development; healthcare or home care experience is preferred.
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused, with a passion for quality care.
• Friendly demeanor and ability to build lasting relationships.
• Ability to work independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, a clean driving record, and access to a vehicle.

Nice To Haves

• Healthcare or home care experience.

Responsibilities

• Conduct assessments of potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients’ health conditions and needs.
• Provide exceptional customer service and address concerns.
• Visit clients regularly to assess their well-being.
• Update care plans as clients’ needs change.
• Maintain accurate client documentation.
• Give clear directions to caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Benefits

• Competitive salary plus performance-based bonus incentives.
• Comprehensive health, dental, and vision benefits.
• Paid mileage reimbursement.
• Company-paid life and AD&D insurance.
• Three weeks of vacation in the first year.
• 11 paid holidays.
• Ongoing training and professional development.
• Company matching 401(k).
• Operations Academy structured training program for new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed