Client Care Supervisor

Family Resource Home Care • Everett, WA

11d • $26 - $29 • Onsite

About The Position

Family Resource Home Care is hiring a Client Care Supervisor to join its branch in Snohomish, Washington. The role focuses on sales, client relationships, care plan oversight, and supporting clients’ well-being. The supervisor works with branch staff to implement growth strategies, attract new clients, and ensure care services respond to clients’ changing needs. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with approximately 25% of work conducted in the office and 75% through client visits.

Requirements

• At least 2 years of experience in sales, marketing, or business development; healthcare or home care experience is preferred.
• A proven track record of meeting goals.
• Excellent written and verbal communication skills.
• A customer-focused approach and passion for quality care.
• A friendly manner and ability to build lasting relationships.
• Ability to work independently and as part of a team.
• Comfort with visiting clients in their homes.
• Valid driver’s license, auto insurance, a clean driving record, and access to a vehicle.

Nice To Haves

• Healthcare or home care experience.

Responsibilities

• Conduct assessments for prospective clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain relationships with current clients.
• Monitor clients’ health conditions and needs.
• Provide customer service and address concerns.
• Visit clients regularly to assess their well-being.
• Update care plans as clients’ needs change.
• Maintain accurate client documentation.
• Provide clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Benefits

• Competitive salary plus performance-based bonus incentives.
• Health, dental, and vision benefits.
• Paid mileage reimbursement.
• Company-paid life and AD&D insurance.
• Three weeks of vacation in the first year.
• 11 paid holidays.
• Ongoing training and professional development.
• Company matching 401(k).
• Operations Academy Training for new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed