Full Life Care - Client Intake Supervisor

Transforming Age • Seattle, WA

1d • Onsite

About The Position

Full Life Care is a not-for-profit organization incorporated in 1980 that works to improve the quality of life for adults and caregivers. It serves adults of all ages with chronic illnesses and physical or developmental disabilities, regardless of income. The Client Intake Supervisor coordinates client referrals, intake, assessment, onboarding, and initial home care services, and works with home care staff and leadership to support program goals and client transitions. The position is based at FLC Beacon Hill in Seattle and is scheduled Monday through Friday, 8:30 AM to 5:00 PM, with no weekends. Compensation is $25.24 per hour, with a targeted bonus/incentive structure.

Requirements

• Associate of Arts degree in social services, home economics, or a related field, or an equivalent combination of education and relevant experience.
• At least one year of supervisory experience.
• Excellent written and verbal communication skills in English.
• Valid driver's license and verification of automobile insurance.
• Completion of a background check and drug screen.
• Must be able to lift 25 pounds and support client mobility.

Nice To Haves

• Experience in a health or social service setting is preferred.

Responsibilities

• Coordinate, handle, and request new client referrals from local and state authorizers.
• Use the AAA referral system to identify prospective new clients.
• Respond to inquiries from prospective clients.
• Coordinate and complete new-client initial assessments and onboarding, including screenings, in-person visits, and other assessments.
• Schedule ongoing in-home caregiving services for each new client and prepare to transfer staffed clients to a Home Care Supervisor.
• Supervise home care services delivered to new clients by direct-service home care staff.
• Provide feedback and, when necessary, participate in performance improvement planning.
• Collaborate with Home Care Supervisory and Leadership teams on strategies to meet program goals, prepare warm client handoffs, and support caregiver staffing efforts.
• When applicable, participate in Home Care Aide recruiting events, interviews, and new-hire orientation.
• Answer and refer telephone calls and emails as needed.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with immediate employer match of up to 4%
• Generous paid time off
• Targeted bonus/incentive structure

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree