Intake Supervisor

The GEO Group • Big Spring, TX

5d

About The Position

The Intake Supervisor supervises security and control activities and staff in the Intake Department, coordinating detainee intake and release and assigning work to Intake staff. The role oversees the receiving and discharge of detainees and preparation of required records and reports. It supervises and schedules Intake and Release Officers, responds to major unusual occurrences, and facilitates assistance to detainees experiencing injury, illness, or emotional trauma.

The Intake Supervisor directs employee work, including hiring, performance evaluations, training and development, promotions, and disciplinary actions. The position assigns duties, reviews post orders, ensures procedures and emergency procedures are in place, and ensures staff are trained to implement them. It reviews staff effectiveness, conducts facility inspections for policy and procedure compliance, provides guidance on situational problems, prepares assigned records and reports, maintains daily logs, and works toward facility goals while ensuring compliance with applicable rules and procedures. Other duties may be assigned.

Requirements

• High school diploma or GED certification.
• At least one year of experience as a detention officer.
• Two years of successful field-supervision experience, such as civilian community law enforcement or supervisory work in commercial, industrial, or security services. This requirement may be met through a career development program involving work-related experience, training, or college credits at an equivalent level.
• Ability to work with computers and software typically used by the department.
• Mature, flexible, and intellectually alert, with the ability to command the respect and confidence of detainees and staff and a high tolerance for mental stress.

Nice To Haves

• College coursework and advanced training in behavioral sciences, correctional services, or a related field.

Responsibilities

• Supervise and schedule Intake and Release Officers, coordinating the receiving and discharge of detainees and the preparation of required records and reports.
• Respond to major unusual occurrences and facilitate timely, appropriate assistance to detainees in the event of injury, illness, or emotional trauma.
• Direct employees, including selection and hiring, performance evaluations, training and development, promotions, and disciplinary actions, including termination.
• Make work assignments, review post orders, ensure procedures and emergency procedures are in place, and train staff in their proper implementation.
• Review staff effectiveness and conduct frequent physical inspections of the facility to ensure compliance with policies and procedures.
• Provide primary guidance on situational problems and make referrals for more complex problems.
• Prepare records and reports as assigned by management and maintain required daily logs.
• Attain facility goals and objectives and ensure compliance with rules, regulations, policies, and procedures for intake and discharge operations.
• Perform other duties as assigned.

Benefits

• Paid time off
• Paid holidays
• 401(k) matching
• Health insurance
• Vision insurance
• Life insurance
• Health savings account
• Tuition reimbursement
• Employee discount
• Reduced tuition rates
• Disability insurance
• Employee assistance program
• 401(k)
• Pet insurance
• Dental insurance
• Paid training
• Flexible spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED