Sales & Intake Supervisor

MLG•Fort Lauderdale, FL

10d•Onsite

About The Position

Mayersohn Law Group, P.A. is seeking an experienced Legal Sales & Intake Supervisor to lead its remote intake and inside sales team while personally handling sales and intake conversations with prospective clients visiting the Fort Lauderdale office. This hands-on role combines team leadership, intake operations, and direct, in-person sales. The supervisor coaches phone-based professionals, improves intake processes, and meets with prospective clients to understand their needs, explain the firm's services and engagement process, address nonlegal questions and objections, and help qualified prospects move toward retaining the firm. The position is on-site while managing a fully remote team. The role balances daily supervisory responsibilities with a responsive, professional experience for prospective clients who visit the office. It requires a leader who identifies problems, develops practical solutions, supports team execution, and takes personal ownership of in-office sales opportunities. Mayersohn Law Group, P.A. is a dynamic, NAMWOLF, AV-rated law firm serving South Florida. The firm specializes in Criminal Law, Family Law, Real Estate, Commercial Litigation, and Litigation, and describes its approach as client-focused, strategic, and communicative. It is expanding its team while investing in new systems, marketing initiatives, and operational growth.

Requirements

At least three years of experience in a professional services setting with a strong emphasis on converting leads to sales, call center operations, and inside sales leadership.
At least three years of supervisory or team lead experience managing frontline employees.
Demonstrated ability to conduct client-facing sales conversations, address objections, and close business.
Comfort personally handling in-office sales and intake while supervising a remote team.
Proficiency with CRM systems and spreadsheet tools, including Google Sheets.
Strong communication, organizational, and leadership skills.
Ability to discuss sensitive personal matters with professionalism, empathy, and discretion.
A disciplined, persistent, and accountable approach to managing people and delivering results.
Comfort having candid performance conversations and holding team members to clear standards.
Strong motivation to achieve measurable business results and performance-based earnings.
Ability to work full-time on-site at the Fort Lauderdale office.

Nice To Haves

Prior experience in a law firm or legal services organization.
Experience conducting in-person sales consultations in a professional services setting.
Experience managing remote intake or inside sales teams.
Familiarity with Clio or GoHighLevel.
Spanish-language proficiency.

Responsibilities

Serve as the primary sales and intake contact for prospective clients visiting the office, including appointments and walk-ins.
Conduct in-person intake and sales conversations to understand prospective clients' needs and gather relevant information.
Explain the firm's services, consultation process, and approved fee and engagement terms clearly and professionally.
Address nonlegal questions and objections, follow up on concerns, and guide qualified prospective clients toward signed engagement.
Coordinate with attorneys when legal questions, case assessments, or representation decisions arise.
Document in-person interactions, next steps, and follow-up activity in the CRM.
Balance in-office appointments and walk-in inquiries with team management and operational priorities.
Manage daily intake and call center operations, including staffing schedules, coverage, productivity, and follow-up.
Coach team members through individual feedback, performance check-ins, training, and skill development.
Establish expectations for communication, call handling, accountability, and professionalism.
Develop repeatable workflows to support a growing, high-volume litigation practice.
Address performance concerns directly and reinforce consistent execution across the remote team.
Review calls, consultation activity, CRM records, reports, and supporting documentation for quality, accuracy, and timeliness.
Ensure phone inquiries, emailed leads, online submissions, and in-office inquiries receive timely responses and appropriate follow-up.
Maintain adherence to scripts, intake procedures, call protocols, and compliance requirements.
Investigate missed, abandoned, and dropped calls and correct coverage or follow-through gaps.
Work with the AI Automations Specialist on weekly call scoring, quality reviews, and mystery-shopper-style evaluations.
Partner with the Marketing Coordinator to use AI tools and call analytics to identify coaching opportunities and process improvements.
Guide prospective clients from initial contact through consultation scheduling and signed engagement, both personally and through the team.
Monitor lead volume, appointment-setting rates, consultation attendance, retained-client conversion, and case value trends.
Track and follow up on in-office sales opportunities to prevent qualified prospects from stalling in the engagement process.
Help leadership understand lead quality, marketing source effectiveness, and barriers to conversion.
Conduct role-playing exercises and call simulations to improve objection handling, closing skills, and consistency.
Use performance data to improve sales conversations, intake workflows, and follow-up procedures.
Maintain clear communication between the intake team, attorneys, and firm leadership.
Coordinate in-office intake and sales meetings with attorney availability and consultation schedules.
Support smooth handoffs so prospective clients move through the process without unnecessary delays.
Contribute to planning around marketing campaigns, intake capacity, and call center priorities.