Supervisor, Intake

AdaptHealth, LLC•Naples, FL

11d

About The Position

The Intake Supervisor monitors and measures a team responsible for accurate and timely data entry, selecting inventory and services in key databases, communicating with referral sources, and using technology to document patient information and communications. Schedules can vary based on branch needs. The supervisor trains and holds staff accountable for standards and goals, supports department standards, evaluates performance, and ensures compliance with company and departmental procedures. The role also involves coaching and feedback, staff meetings, hiring and onboarding, employee development and performance management, budget oversight, and preparing reports. The supervisor works to resolve issues, improve processes, and support patient experience goals while maintaining patient confidentiality and complying with HIPAA. AdaptHealth provides home medical equipment and related services intended to support patients at home. The company describes its commitments as supporting employee development and advancement, offering competitive compensation and comprehensive benefits, advancing care and innovation, and practicing responsible environmental stewardship.

Requirements

High school diploma or equivalent.
At least two years of work-related experience in healthcare administrative, financial, or insurance customer service; claims; billing; call center; or management, regardless of industry.
Ability to interact appropriately with patients, referral sources, and staff.
Decision-making, analytical, and problem-solving skills with attention to detail.
Strong verbal and written communication skills.
Excellent customer service and telephone service skills.
Proficient computer skills and knowledge of Microsoft Office.
Ability to prioritize and manage multiple tasks.
Ability to learn new technologies and technical aptitude to understand data flow through systems and system interactions.
Ability to develop effective relationships.
Conflict-resolution skills.
Team leadership skills.

Nice To Haves

Associate degree from an accredited college preferred.
Experience performing the listed tasks in a Medicare-certified HME, IV, or home health environment that routinely bills insurance is considered exact job experience.

Responsibilities

Ensure staff are appropriately trained and accountable for achieving standards and goals.
Follow through on appropriate actions to resolve questions generated from phone calls.
Identify root causes of issues and work with others to improve processes.
Develop and maintain working knowledge of current home medical equipment products and services offered by the company.
Assist in setting and maintaining department standards established by the Manager.
Assist with conducting one-on-one and general staff meetings.
Assist with training and remediation as needed.
Evaluate performance using key metrics.
Ensure consistent staff compliance with company and departmental procedures.
Achieve quality audit program goals through monitoring, coaching, and continuous feedback.
Develop employee and team goals based on organizational goals.
Manage department budget and expenses.
Prepare reports for departments and leadership as needed.
Ensure team actions support patient experience goals.
Maintain patient confidentiality and comply with HIPAA guidelines.
Select and hire qualified staff, ensure effective onboarding, and provide comprehensive training and regular feedback.
Communicate job expectations; plan, monitor, and appraise results; coach, counsel, and discipline employees; and develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts and Health Savings Accounts.
CVS Minute Clinic and Teladoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.