Client Care Supervisor- Bilingual

Family Resource Home Care • Salem, OR

10d • $45,000 - $55,000 • Onsite

About The Position

Family Resource Home Care is hiring a Client Care Supervisor (CCS) for its Salem, Oregon branch. The role focuses on sales, client relationships, and care plan oversight, helping drive branch growth while supporting clients’ well-being and independence. The supervisor assesses prospective clients, builds relationships with clients and families, presents customized care plans, monitors changing needs, and coordinates with branch staff to deliver quality care. The position involves 25% office work and 75% client visits.

Requirements

• At least 2 years of experience in sales, marketing, or business development; healthcare or home care experience preferred.
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused, with a passion for quality care.
• Friendly, with the ability to build lasting relationships.
• Ability to work independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, a clean driving record, and access to a vehicle.

Nice To Haves

• Healthcare or home care experience.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients’ health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Benefits

• Competitive salary plus performance-based bonus incentives.
• Comprehensive health, dental, and vision benefits.
• Paid mileage reimbursement.
• Company-paid life and AD&D insurance.
• Three weeks of vacation in the first year.
• 11 paid holidays.
• Ongoing training and professional development.
• Company matching 401(k).
• Operations Academy Training, a structured training program for new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed