Bilingual Client Care Coordinator

Angels of Care Pediatric Home Health • El Paso, TX

3d • Onsite

About The Position

The Bilingual Client Care Coordinator is a key connection point between families and care teams, helping ensure a smooth and supportive experience for clients and clinicians. This detail-oriented role suits someone who thrives in a fast-paced environment and is committed to excellent service. The coordinator serves as a primary contact for client families, coordinates clinician assignments, supports scheduling, and collaborates with clinical staff to help ensure high-quality care. The position is full-time and on-site, with a Monday-to-Friday daytime business-hours schedule.

Requirements

• Bilingual proficiency in English and Spanish is required.
• Strong communication skills and a proactive, solutions-focused mindset.
• Ability to stay organized and manage competing priorities effectively.
• Familiarity with office technology, including Microsoft Suite.

Nice To Haves

• Prior experience in a customer service, scheduling, or client-facing administrative role is preferred.

Responsibilities

• Serve as the primary point of contact for client families, building trust and providing timely support.
• Coordinate and assign duties based on each clinician’s skills and availability.
• Handle incoming and outgoing calls to answer questions, resolve issues, and support scheduling needs.
• Collaborate with clinical staff to ensure clients receive high-quality care.
• Foster professional relationships with families and nursing staff.
• Use sound judgment and initiative to identify and solve problems.
• Manage multiple priorities, stay organized, and maintain accurate documentation.

Benefits

• Competitive pay.
• Paid time off.
• Medical, dental, and vision plans with a generous contribution from AOC.
• HSA/FSA.
• Mental wellness benefits.
• 401K.
• Discounts on pet, home, and auto insurance.
• Career advancement and opportunities to expand skills and take on new responsibilities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed