Bilingual Care Coordinator

Endeavor HCBS • Phoenix, AZ

4d • Onsite

About The Position

The Care Coordinator manages and coordinates Home and Community-Based Services (HCBS) for individuals with developmental disabilities and their families. The position is the central point of contact among members, Direct Support Professionals (DSPs), and state support teams. It oversees service delivery, conducts routine home visits, and ensures compliance with Arizona Division of Developmental Disabilities (DDD) standards.

The role coordinates services including Attendant Care, Habilitation, and Respite; aligns delivered care with authorizations and Person-Centered Service Plans (PCSPs); monitors utilization, goals, and outcomes; and supports families and field staff in resolving service issues. The coordinator maintains accurate documentation in accordance with DDD, AHCCCS, and HIPAA standards and advocates for resources that help members thrive at home and in the community.

This is a full-time, non-exempt, in-person position in Phoenix, Arizona. The schedule is Monday through Friday, 8:30 AM to 4:30 PM, and the position reports to the Branch Manager. The listed pay range is $43,000–$50,000.

Requirements

• Full fluency in English and Spanish, both verbal and written.
• Valid Level One Fingerprint Clearance Card, or eligibility to obtain one before hire.
• Ability to pass a criminal background check and drug test.
• Valid driver's license, reliable personal vehicle, and active auto insurance.
• Understanding of confidentiality standards and HIPAA compliance.
• Technology proficiency, specifically with Google Workspace (Docs, Sheets, Gmail, and Drive) and Apple/iOS devices.

Nice To Haves

• At least one year of experience as a Care Coordinator, Case Manager, or in an equivalent human services or healthcare role.
• Prior experience working in HCBS or with the Arizona DDD system.
• Previous experience as a Direct Support Professional (DSP), Lead DSP, or Group Home Manager/Lead.
• Working knowledge of Person-Centered Service Plans (PCSPs) and state-authorized service delivery models, including Attendant Care, Habilitation, and Respite.

Responsibilities

• Oversee and coordinate HCBS, including Attendant Care, Habilitation, and Respite, for assigned DDD members.
• Ensure delivered care matches authorizations and Person-Centered Service Plans (PCSPs), and track utilization, member goals, and outcomes.
• Conduct regular, scheduled home visits to observe care environments, evaluate member satisfaction, and identify changing needs.
• Serve as the primary point of contact among families, DSPs, state support coordinators, and internal administrative staff.
• Support field DSPs by answering questions, clarifying service goals, and resolving day-to-day service delivery issues.
• Maintain complete, accurate, and timely documentation in accordance with Arizona DDD, AHCCCS, and HIPAA standards.
• Address coverage gaps, mitigate service disruptions, and advocate for resources that help members thrive in their homes and communities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed