Care Coordinator - Bilingual

Help at Home•Winter Park, FL

10d•Remote

About The Position

Help At Home is seeking a Care Coordinator fluent in English and Spanish to support clients and caregivers through caregiver scheduling and care coordination. Based in the Winter Park, Florida area, this role is primarily remote, with onsite attendance required during training and approximately 2–3 times per month thereafter. The position is scheduled Tuesday through Saturday, 10:00 a.m. to 7:00 p.m., and pays $23.00–$25.00 per hour. The Care Coordinator helps maintain client and employee records, coordinates homecare aide assignments, monitors service quality, and communicates schedules and changes with clients, caregivers, referral sources, and colleagues. The role also supports client satisfaction, documentation, reporting, care-plan education, complaint resolution, and compliance with applicable laws and company policies. The position includes authority to conduct performance reviews, train associates, and direct their work.

Requirements

Fluent in both English and Spanish.
Excellent organizational skills and ability to multitask and manage multiple responsibilities.
Ability to supervise staff and provide feedback to improve services.
Strong problem-solving skills and ability to handle conflict professionally.
Demonstrate compassion, responsibility, and a cheerful attitude.
Basic computer literacy and typing skills.
Experience in health care, preferably in home health; supervisory experience.
Ability to move about in offices and client homes, including ascending and descending stairs.
Ability to communicate effectively and clearly to exchange information.

Nice To Haves

High school graduate or equivalent preferred; a higher level of education or certification may be required.
Medicaid, Waiver, or Home Healthcare experience preferred.

Responsibilities

May maintain assigned client files, employee files, and related paperwork.
Maintain confidentiality of patient/client and agency information in accordance with HIPAA guidelines.
May provide direct training.
Assign homecare aides based on clients’ needs and Plans of Care.
Monitor assigned homecare aides’ performance to ensure quality service.
Communicate schedules and changes with clients, homecare aides, referral sources, team leads, managers, and the branch manager.
May conduct client in-home visits to maintain connections with the client and caregiver experience.
Prepare and submit routine departmental reports.
Record and maintain accurate documentation of clients’ conditions and services.
Where applicable, conduct and document client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service trainings.
Handle client complaints and problems appropriately; document and report significant issues for further attention or resolution.
Serve as a mandatory reporter of critical incidents.
Provide education and coaching about changes to a client’s Plan of Care.
Maintain positive working relationships with clients, homecare aides, referral sources, team leads, managers, and branch managers.
Ensure compliance with local, state, and federal laws and company policies and procedures.
Perform other related duties as assigned.
Conduct performance reviews, train other associates, and direct associates’ work.