Care Coordinator - Bilingual

Help at Home•Lake Magdalene, FL

4d•Onsite

About The Position

CSI, a Help at Home Company, is seeking a bilingual Care Coordinator based in Tampa, Florida, to support clients and caregivers. The role focuses on caregiver scheduling, care coordination, and maintaining positive client experiences. The position is based at the Tampa office, which is open Monday through Friday from 8:30 a.m. to 5:00 p.m., and requires regular daily or weekly travel, including in inclement weather. The pay range is $22.00 to $24.00 per hour. The Care Coordinator assigns homecare aides according to clients’ needs and Plans of Care, monitors service quality, coordinates schedules and changes, maintains accurate documentation, and supports communication among clients, aides, referral sources, and company staff. The role may also include training, performance reviews, client visits and satisfaction surveys, employee evaluations, and in-service training. The position is a mandatory reporter of critical incidents and requires compliance with HIPAA, applicable laws, and company policies.

Requirements

Fluency in both English and Spanish.
Excellent organizational skills and ability to multitask and manage multiple responsibilities.
Ability to supervise staff and provide feedback to improve services.
Strong problem-solving skills and ability to handle conflict professionally.
Compassionate, responsible, and cheerful attitude.
Basic computer literacy and typing skills.
Regular daily or weekly travel, including in inclement weather.
Ability to move or traverse in offices and client homes, including ascending and descending stairs.
Ability to communicate clearly and effectively with others to exchange information.

Nice To Haves

High school graduation or equivalent; higher education or certification may be required.
Experience in health care, preferably home health.
Experience staffing or scheduling cases.
Medicaid, Waiver, or home healthcare experience.

Responsibilities

Maintain elements of assigned client and employee files and related paperwork, as applicable.
Protect the confidentiality of patient, client, and agency information and follow HIPAA guidelines for handling patient records.
Provide direct training, as applicable.
Assign homecare aides based on clients’ overall needs and Plans of Care.
Monitor assigned homecare aides’ performance to ensure quality personal care services.
Communicate schedules and changes proactively with clients, homecare aides, referral sources, team leads, managers, and the branch manager.
Conduct client in-home visits as applicable to maintain perspective on the client and caregiver experience.
Prepare and submit routine departmental reports.
Record and maintain accurate documentation of client condition and services.
Conduct and maintain records of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service trainings, where applicable.
Handle client complaints and problems appropriately; document and report significant issues for further attention or resolution.
Report critical incidents as a mandatory reporter.
Educate and coach clients on changes to their Plans of Care.
Maintain positive working relationships with clients, homecare aides, referral sources, team leads, managers, and branch managers.
Ensure compliance with local, state, and federal laws and company policies and procedures.
Conduct performance reviews, train other associates, and direct the work of other associates.
Perform other related duties as assigned.