Bilingual Care Coordinator
About The Position
The Care Coordinator manages and coordinates Home and Community-Based Services (HCBS) for individuals with developmental disabilities and their families. The role is the central point of contact between members, Direct Support Professionals (DSPs), and state support teams, overseeing service delivery, conducting routine home visits, and ensuring compliance with Arizona Division of Developmental Disabilities (DDD) standards. The position is full-time, non-exempt, and in-person in Phoenix, Arizona. The schedule is Monday through Friday, 8:30 AM to 4:30 PM. The role requires fluent English and Spanish, strong communication and organizational skills, a service-oriented approach, and the ability to solve problems calmly and proactively. Employment is contingent on applicable compliance requirements, including background screenings and job-related credentials.
Requirements
- Full fluency in English and Spanish, both verbal and written.
- Valid Level One Fingerprint Clearance Card, or eligibility to obtain one before hire.
- Ability to pass a criminal background check and drug test.
- Valid driver's license, reliable personal vehicle, and active auto insurance.
- Understanding of confidentiality standards and HIPAA compliance.
- Technology proficiency, specifically with Google Workspace (Docs, Sheets, Gmail, and Drive) and Apple/iOS devices.
Nice To Haves
- At least one year of experience as a Care Coordinator, Case Manager, or in an equivalent human services or healthcare role.
- Prior experience in HCBS or with the Arizona DDD system.
- Previous experience as a Direct Support Professional, Lead DSP, or Group Home Manager/Lead.
- Working knowledge of PCSPs and state-authorized service delivery models, including Attendant Care, Habilitation, and Respite.
Responsibilities
- Oversee and coordinate HCBS, including Attendant Care, Habilitation, and Respite, for assigned DDD members.
- Ensure delivered care matches authorizations and Person-Centered Service Plans (PCSPs), and track utilization, member goals, and outcomes.
- Conduct regular scheduled home visits to observe care environments, evaluate member satisfaction, and identify changing needs.
- Serve as the primary contact among families, DSPs, state support coordinators, and internal administrative staff.
- Support field DSPs by answering questions, clarifying service goals, and resolving day-to-day service delivery issues.
- Maintain complete, accurate, and timely documentation in accordance with Arizona DDD, AHCCCS, and HIPAA standards.
- Address coverage gaps, mitigate service disruptions, and advocate for resources that support members in their homes and communities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
