Bilingual Client Care Supervisor (RN) - Montrose, CO

Entrust Health•Colorado Springs, CO

9d•Onsite

About The Position

The Bilingual Client Care Supervisor (RN) oversees client care services within a licensed Class B, non-medical home care agency. Reporting to the Director of Client Care and the agency Administrator/HCA Manager, this role supports client assessments, individualized care plans, caregiver supervision and training, regulatory compliance, and quality assurance. The position helps ensure that services are safe, high quality, compassionate, and centered on clients, while meeting state-mandated standards that protect clients’ health, safety, and welfare. The supervisor coordinates care with clients, families, caregivers, authorized representatives, and case managers; monitors changes in client needs; supports incident reporting and investigations; and conducts periodic in-home supervisory visits. The role also collaborates with agency leadership to improve policies, procedures, and programs. Local travel for home visits, supervision, assessments, and compliance checks is required.

Requirements

Active, unencumbered Registered Nurse (RN) license in Colorado.
At least 1 year of experience in healthcare, home care, or a related setting.
Bilingual in English and Spanish.
Strong organizational, communication, and problem-solving skills.
Ability to lift and carry up to 25 pounds.
Ability to speak clearly and effectively with staff, caregivers, clients, and regulatory agencies.
Ability to travel locally for home visits, staff supervision, client assessments, and compliance checks.

Nice To Haves

Experience with Colorado’s In-Home Support Services (IHSS).
Familiarity with Colorado Home and Community-Based Services (HCBS) regulations, including Electronic Visit Verification (EVV).
Experience with caregiver training and supervision.

Responsibilities

Assist with developing and implementing individualized care plans in accordance with Colorado regulations and agency policies.
Review Physician Attestation forms and care plans at enrollment, when a client’s condition changes, and when requested by clients, authorized representatives, or case managers.
Conduct client assessments and ensure care plans remain appropriate as client needs change.
Serve as a contact for clients, families, and caregivers regarding care needs and adjustments.
Ensure compliance with state and federal regulations governing non-medical home care.
Conduct periodic audits of care plans, service records, and caregiver documentation.
Support compliance with Electronic Visit Verification (EVV) requirements for Home and Community-Based Services (HCBS).
Assist with caregiver training on client safety, confidentiality, and professionalism.
Validate and document caregiver competency in performing IHSS tasks, and provide caregivers with guidance and support.
Assist with orienting new staff to agency policies and procedures as needed.
Ensure personal care staff receive training on agency policies concerning Advance Directives and Emergency Procedures.
Meet with personal care staff as necessary to advise and counsel them on assigned duties, consumer safety, service documentation, and client care challenges.
Identify and report potential safety risks and support incident reporting, investigations, and documentation.
Consult with clients, authorized representatives, or attendants regarding medical concerns and interventions.
Conduct in-home supervisory visits with each consumer at least every three months, or more often as needed, to resolve problems; validate caregiver competency; provide client- or procedure-specific staff training; observe client condition, care, and provider relationships; assess satisfaction; and counsel staff on difficult cases and potentially dangerous situations.
Collaborate with the Director of Client Care, agency Administrator/HCA Manager, and executive team to improve client care policies and procedures.
Assist in developing new programs and services and foster a client-centered agency culture.