Client Care Supervisor

BAYADA Home Health Care • Springfield, MO

6h

About The Position

Integrity Home Care + Hospice has an immediate opening for a Client Care Supervisor in Springfield, Missouri. The role focuses on delivering superior customer service and quality home care by coordinating client services, addressing emergent scheduling issues, and managing and proactively growing a client caseload. The supervisor builds relationships with clients, referral sources, payors, community organizations, and colleagues, while monitoring caseload metrics for effective fiscal management. The role partners with Clinical Managers to provide supervision and support to field employees.

Requirements

• Strong computer skills, including experience with electronic medical records.
• Excellent communication and interpersonal skills.

Nice To Haves

• Comparable experience with staffing or scheduling at a home care agency.
• Prior supervisory experience.
• A demonstrated record of taking on increased responsibility and achieving goals.
• Ambition to grow and advance beyond the current position.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and manage emergent scheduling issues.
• Manage and proactively grow a Client Care Supervisor caseload.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, communicative relationships with the team.
• Monitor metrics to maintain effective fiscal management of the caseload.
• Partner with Clinical Managers to provide supervision and support to field employees.

Benefits

• Weekly pay.
• Medical, dental, vision, and other comprehensive benefits.
• Monday-Friday, 8:30 AM-5:00 PM schedule.
• Career advancement opportunities.
• Eligibility for the Public Service Loan Forgiveness (PSLF) Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed