Client Care Supervisor (House East)

Childrens Rescue Fund•New York, NY

4d•$85,000 - $90,000•Onsite

About The Position

The Client Care Coordinator Supervisor is responsible for supervising the delivery of services provided by Client Care Coordinators (Social Workers) to enhance existing services for homeless families. This role involves overseeing the completion of thorough assessments, developing and implementing bio-psychosocial assessments for each family upon intake, providing crisis intervention, counseling, client advocacy, and referrals to government and community-based resources. The supervisor ensures that achievable goals are implemented in each family’s service plan, aiming for permanent housing and strengthening permanency outcomes for clients in shelter. This position is specifically for House East, a family shelter located in New York, NY.

Requirements

Must be a Licensed Clinical Social Worker (LCSW) in the state of New York upon hire or within three (3) months of hire.
Minimum of 3-5 years of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services.
At least two years of supervisory experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services.
Knowledge in three or more of the following areas: Experience in supervision of social workers, Experience in client assessment, service plan development, and case management, Child and adolescent development, Parent-child relationships, family dynamics, and diagnostic classifications, Mental health and Emotional/Behavior health, Child Welfare policies and procedures, Government Entitlements: TANF, Social Security, Medicare etc., Knowledge and experience working with diverse cultures and ethnicities, Expertise in strengths-based, solution-focused, and family-centered practice, Experience facilitating groups for adults, Excellent oral and written communication skills coupled with strong interpersonal skills, Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe.

Nice To Haves

Proficiency in Spanish a plus

Responsibilities

Manage and supervise a team of Client Care Coordinators to develop a team of skilled professional staff, including recruitment, training, supervision, evaluation, and staff scheduling to achieve the objectives of both CRF and Agency Funders.
Guide client care coordinators in the development, implementation, and achievement of program goals.
Handle administrative, operational, and programmatic issues that might affect client care coordinator staff.
Assign cases to client care coordinators for newly admitted clients to be assessed immediately upon admission and managed throughout shelter stay.
Ensure the timely completion of comprehensive bio psychosocial assessments for each client to understand strengths and service needs.
Work effectively as a part of a multi-disciplinary team to enhance client engagement and the delivery of quality service.
Enhance the delivery and coordination of mental health and related services to clients in shelter.
Ensure that Client Care Coordinator reports are clearly written and capture assessment findings and recommendations.
Confer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care and well-being.
Ensure that Client Care Coordinators are providing short-term counseling, outreach services, crisis intervention, risk assessment, safety planning, and psycho-education for clients.
Collaborate with ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of clients as needed.
Ensure that Client Care Coordinators are providing clients with appropriate referrals and linkages between mental health providers, government agencies, and other related community-based services as needed.
Serve as agency/program liaison between DHS, government agencies, community-based organizations and/or groups.
Develop and Implement group work to be facilitated by Client Care Coordinators to address family issues, enhance life skills etc.
Ensure that Client Care Coordinators are completing all documentation in a timely manner.
Ensure that Client Care Coordinators assess each client/family for supportive housing, complete supportive housing applications when applicable, and accompany residents to supportive housing interviews when needed.
Ensure that Client Care Coordinators complete and discuss exit summaries with each client, and provide clients/families with referrals and supportive services identified in their new community.
Participate in family meetings with case work and housing teams to discuss planning efforts and progress.
Networking and establishing successful linkages with government and community-based organizations to create resources for both families and staff.
Work in collaboration with the Director of Social Services and the Housing Coordinator to ensure that all services lead to permanent housing placement.
Complete special projects and assignments as needed or identified by leadership.
Must work one late a week from 11 am -7 pm to accommodate both staff and families.
Provide on-call crisis intervention support to Client Care Coordinators.
Perform other duties as assigned.