Client Care Coordinator Position Available
About The Position
At Comfort Keepers, we believe exceptional care begins with meaningful relationships. We're seeking an enthusiastic and compassionate External Client Care Coordinator who enjoys meeting people, building trust, and helping families find the right in-home care solutions. If you thrive in a role that combines relationship-building, community outreach, and care coordination, we'd love to meet you. This role involves meeting with prospective clients and families to understand their needs and recommend appropriate care services, building and maintaining strong relationships with clients, caregivers, healthcare professionals, and community partners, and coordinating care plans with scheduling staff to ensure quality service. You will also conduct regular client follow-ups, represent Comfort Keepers at community events, maintain accurate client documentation, and partner with the office team to ensure a positive client experience. Additionally, you will identify opportunities to strengthen client relationships and serve as a trusted resource for families.
Requirements
- Strong communication and interpersonal skills
- Organized with excellent time management and follow-through
- Able to manage multiple priorities while maintaining attention to detail
- Friendly, professional, and committed to delivering outstanding customer service
- Comfortable using computers and standard office applications
Nice To Haves
- Experience in healthcare, home care, customer service, scheduling, sales, or client coordination is preferred but not required
Responsibilities
- Meet with prospective clients and families to learn about their needs and recommend appropriate care services
- Build and maintain strong relationships with clients, caregivers, healthcare professionals, and community partners
- Coordinate care plans and work closely with scheduling staff to ensure quality, dependable service
- Conduct regular client follow-ups to ensure satisfaction and address any questions or concerns
- Represent Comfort Keepers at community events, networking opportunities, and outreach activities
- Maintain accurate client documentation and ensure records remain up to date
- Partner with the office team to provide a smooth and positive experience from the first inquiry through ongoing care
- Identify opportunities to strengthen client relationships and support continued growth
- Serve as a trusted resource for families throughout their care journey
Benefits
- Company Car
- Bonus based on performance
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
