Client Care Assistant (Full Time)

The Artful Life Counseling Center & Studio•Beverly, MA

2d•$19 - $23•Onsite

About The Position

The Artful Life Counseling Center & Studio is seeking a dependable, organized, and motivated Client Care Assistant to support the daily operations of its Client Care department. This is a full-time, in-person role at the practice’s Salem and Beverly, Massachusetts offices. The position supports prospective and current clients as they navigate intake, helps connect clients with appropriate clinicians, and provides administrative support that enables clinicians to build and maintain sustainable caseloads. The Client Care Assistant works closely with the Client Care Manager, Clinical Director, clinicians, and administrative colleagues. The role requires thoughtful and professional communication, accurate recordkeeping, discretion, reliable follow-through, and the ability to manage routine responsibilities and competing priorities within established procedures. Training is provided on the practice’s systems, procedures, and administrative workflows. The position is 40 hours per week, Monday through Friday, and is performed entirely in person. Regular travel between the Salem and Beverly offices is required, and reliable transportation is required. The practice describes itself as a locally owned, women-led mental health organization serving the North Shore community.

Requirements

At least 1–2 years of administrative, office support, or customer service experience.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Comfort using computers, email, scheduling systems, and everyday office software.
Ability to manage routine responsibilities independently while following established procedures.
Demonstrated reliability, professionalism, and ability to work collaboratively.
Reliable, punctual, and consistently engaged during scheduled work hours.
Ability to take ownership of tasks and follow through without frequent reminders.
Ability to communicate with warmth, professionalism, and discretion.
Willingness to receive feedback and develop administrative skills.
Ability to work full-time, Monday through Friday, in person at the Salem and Beverly offices.
Reliable transportation for regular travel between the Salem and Beverly offices.

Nice To Haves

Previous experience in healthcare, behavioral health, or another client-centered service environment.
College coursework or a degree in human services, social work, or a related field.
Familiarity with electronic health records or client management systems.
Basic understanding of health insurance terminology.

Responsibilities

Serve as a welcoming and professional point of contact for prospective and current clients.
Respond to inquiries, conduct initial phone screenings, and help clients navigate the intake process.
Work with the Client Care Manager and Clinical Director to connect clients with appropriate clinicians.
Coordinate referrals and support therapists in building and maintaining consistent caseloads.
Manage intake paperwork and maintain accurate client records.
Track referrals and waitlists.
Support scheduling and therapy group registration.
Communicate clearly and responsively with clients, clinicians, and administrative colleagues to coordinate care and daily operations.
Manage competing priorities while maintaining confidentiality and completing assigned responsibilities accurately and on time.
Follow established procedures, seek guidance when appropriate, and help the team when additional support is needed.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Paid time off
Paid holidays
On-the-job training and supportive supervision
Collaborative and inclusive work environment
Opportunities to make and create art
Language fluency bonus for staff fluent in languages spoken within the communities served