Client Admissions & Care Coordinator (Full-Time)

Griswold Home Care for Southeast Houston•Webster, TX

3d•$50,000 - $58,000

About The Position

Griswold Home Care SE Houston is seeking a full-time Client Admissions & Care Coordinator to help seniors and adults remain safe, comfortable, and independent at home. The organization provides non-medical personal care, companionship, and respite across Southeast Houston, Friendswood, League City, La Porte, and Galveston. The coordinator guides prospective clients and families from their first inquiry through their first visit and coordinates ongoing care by developing personalized care plans and matching clients with caregivers. The role also includes scheduling caregivers, maintaining client records, communicating with families, and participating in an after-hours on-call rotation. The schedule is Monday through Friday, with occasional evenings and weekends as needed. Compensation is $50,000–$58,000 per year, depending on experience, plus a quarterly performance bonus.

Requirements

At least 2 years of admissions, intake, or care coordination experience in healthcare; experience in SNF, ALF, rehab, hospice, or home care is preferred.
Warm, confident communication skills and comfort meeting with families in their homes.
Strong organizational skills, attention to detail, and follow-through.
Comfort with computers and scheduling software.
Valid driver’s license, reliable transportation, and auto insurance.
A nursing license is not required.

Responsibilities

Respond quickly to new inquiries and referrals by phone, email, and web leads.
Schedule and conduct in-home consultations with prospective clients and families.
Complete client admissions, including assessments, service agreements, and start-of-care paperwork.
Explain the organization’s services and programs.
Follow up with prospects who have not started service.
Develop personalized care plans based on each client’s needs and preferences.
Match clients with caregivers based on skills, personality, and location.
Conduct client visits, supervisory visits, and reassessments when needs change.
Keep families informed and serve as their main point of contact.
Resolve client and family concerns promptly and professionally.
Coordinate caregiver schedules for new and existing clients.
Help fill open shifts and call-offs so clients are not left without care.
Keep client records accurate and current in home care software.
Participate in the after-hours on-call rotation at least once a month.
Be available for occasional evening and weekend admissions and client visits as needed.
Perform other duties as assigned.