Client Admissions & Care Coordinator (Full-Time)

Griswold Home Care for Southeast Houston•Houston, TX

About The Position

Griswold Home Care SE Houston provides non-medical personal care, companionship, and respite to seniors and adults across Southeast Houston, Friendswood, League City, La Porte, and Galveston. The Client Admissions & Care Coordinator guides prospective clients and families from their first inquiry through their first visit, then coordinates ongoing care by developing care plans and matching clients with suitable caregivers. The role includes admissions, care coordination, scheduling, client and family communication, recordkeeping, and participation in an after-hours on-call rotation. It is full-time, Monday through Friday, with occasional evening and weekend availability as needed. Compensation is $50,000–$58,000 per year, depending on experience, plus a quarterly performance bonus.

Requirements

At least 2 years of admissions, intake, or care coordination experience in healthcare.
Warm, confident communication skills and comfort meeting with families in their homes.
Organized and detail-oriented, with strong follow-through.
Comfort with computers and scheduling software.
Valid driver’s license, reliable transportation, and auto insurance.

Nice To Haves

Admissions, intake, or care coordination experience in skilled nursing facilities, assisted living facilities, rehabilitation, hospice, or home care is preferred.

Responsibilities

Respond to new inquiries and referrals by phone, email, and web leads.
Schedule and conduct in-home consultations with prospective clients and families.
Complete client admissions, including assessments, service agreements, and start-of-care paperwork.
Explain the company's services and programs.
Follow up with prospects who have not started service.
Develop personalized care plans based on clients’ needs and preferences.
Match clients with caregivers based on skills, personality, and location.
Conduct client visits, supervisory visits, and reassessments when needs change.
Keep families informed and serve as their main point of contact.
Resolve client and family concerns promptly and professionally.
Coordinate caregiver schedules for new and existing clients.
Help fill open shifts and call-offs so clients are not left without care.
Keep client records accurate and current in the home care software.
Participate in the after-hours on-call rotation at least once a month.
Be available for occasional evening and weekend admissions and client visits as needed.
Perform other duties as assigned.